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Channels

Website chatIn-app support pageEmailAmazon buyer messagesWhatsApp, Instagram and Messenger

AI support

Knowledge baseGlossaryHelp centerAI toolsProcedures (SOPs)Shopping and salesHow the AI answersTry it and releasesTopics & QA

Inbox and team

InboxVoice messagesTeams and routingRules, macros and closingMarkets (several countries and currencies)Notifications and announcementsLearning centerCustomers

More

RefundsCompensation and order changesProduct feedback

Account and billing

Plans and billingAccount and data

Developers

Identity tokens: telling purser who the customer isREST API and Node SDKRefund endpoint (Actions API)WebhooksConnect your own AI assistant over MCP

purser docs

Put AI customer support on your store: setup, knowledge, inbox, refunds, billing, and the developer reference.

purser is AI customer support for cross-border online stores. Customers ask in their own language; the AI answers only from the content and order data you provide, and every reply is checked before it is sent. When it cannot answer, or the customer asks for a person, the conversation goes to your team: your agents read and write Chinese, and the customer gets their own language.

Start here

Go live in 10 minutes

Sign up, create a workspace, add knowledge, try it, publish, install the chat widget.

Website chat widget

One line of script, allowed domains, appearance.

Knowledge base

Articles, Q&A, files, or import a whole help centre.

Inbox

Take over conversations, translation, AI reply suggestions, quick replies.

How the docs are organised

SectionWhat it covers
ChannelsWebsite, in-app page, email, WhatsApp, Instagram and Messenger
AI supportKnowledge, how far the AI may go, trying and publishing
Inbox and teamHandling conversations, teams and routing, customer tags and segments
MoreRefund actions, the free product feedback tool
Account and billingPlans, invoices, exporting and deleting data
DevelopersIdentity tokens, REST API and Node SDK, the refund endpoint, MCP

The console is available in English, Chinese, Japanese and Korean; each person picks theirs in Account → My languages → Console language (账号 → 我的语言 → 界面语言). This documentation also gives the Chinese label next to the English one, for anyone using the Chinese console. Prices are on the pricing page.

Go live in 10 minutes

From sign-up to customers chatting with your AI support on your site: create a workspace, add help content, try it, publish, paste the snippet.

On this page

Start hereHow the docs are organised