purser docs
Put AI customer support on your store: setup, knowledge, inbox, refunds, billing, and the developer reference.
purser is AI customer support for cross-border online stores. Customers ask in their own language; the AI answers only from the content and order data you provide, and every reply is checked before it is sent. When it cannot answer, or the customer asks for a person, the conversation goes to your team: your agents read and write Chinese, and the customer gets their own language.
Start here
Go live in 10 minutes
Sign up, create a workspace, add knowledge, try it, publish, install the chat widget.
Website chat widget
One line of script, allowed domains, appearance.
Knowledge base
Articles, Q&A, files, or import a whole help centre.
Inbox
Take over conversations, translation, AI reply suggestions, quick replies.
How the docs are organised
| Section | What it covers |
|---|---|
| Channels | Website, in-app page, email, WhatsApp and Instagram |
| AI support | Knowledge, how far the AI may go, trying and publishing |
| Inbox and team | Handling conversations, teams and routing, customer tags and segments |
| More | Refund actions, the free product feedback tool |
| Account and billing | Plans, invoices, exporting and deleting data |
| Developers | Identity tokens, REST API and Node SDK, the refund endpoint, MCP |
The console is in Chinese only for now; this documentation gives the Chinese label next to the English one. Prices are on the pricing page.