Plans and billing

purser is billed per workspace: one plan per workspace, regardless of how many people sign in. Conversations your team handles are never metered; only conversations the AI answers are. Prices are in US dollars and exclude tax.

You see and change the plan in Settings (设置) → Plan & billing (套餐与账单); only owners and admins can see this section. The public pricing page is /pricing.

The four plansCopy Anchor Link

Annual = the price of 10 months (2 months free).

A Free workspace can still connect email, WhatsApp and Instagram. Messages from those channels come into the inbox for your team to answer; the AI just does not answer there.

The "Powered by purser" switch is at the bottom of Settings (设置) → Plan & billing (套餐与账单).

What counts as an AI conversationCopy Anchor Link

• A conversation counts only if the AI sent at least one reply in it. An AI draft that a person reviewed and sent counts as an AI reply.
• Starting from the AI's first reply, up to 10 AI replies within 24 hours count once. The 11th reply, or the first reply after 24 hours, starts a new one.
• After 30 AI replies in one conversation, the AI steps aside for a person.
• Replies from people are never metered. Neither are the AI suggestions agents accept with Tab in the inbox.
• Usage is counted per calendar month (UTC).

Settings (设置) → Plan & billing (套餐与账单) shows this month's usage bars for AI conversations, seats and product feedback. Paid plans also show this month's estimate.

When the allowance runs outCopy Anchor Link

• Free: once this month's 100 are used, the AI pauses and new messages go to your team. Nothing is lost. It comes back on the 1st of next month, or right away when you upgrade.
• Paid plans: the AI keeps answering; the extra is settled at the end of the month at your plan's rate.

When this month's usage reaches 80% and 100%, the workspace's owners and admins get an email (once per month for each).

SeatsCopy Anchor Link

Seats are the number of members in the workspace.

• Free: up to 2, and pending invitations count too. Once full, you cannot invite more.
• Paid plans: no cap. Members beyond the plan's included seats are $9 each per month, counted on the month's peak number of members. Someone added and removed within the month still counts toward the peak.

Invitations and roles are in Teams and routing.

Month-end settlementCopy Anchor Link

After each month ends, purser hands Stripe the two extra charges for that month:

• AI conversations beyond the plan × the plan's rate;
• seats beyond the plan (the month's peak minus included seats) × $9.

How they are collected:

• Monthly plans: added to the next renewal invoice.
• Annual plans: a separate invoice, charged to your default payment method at once.

Test workspaces and Free never incur these charges.

Subscribing and upgradingCopy Anchor Link

First subscription: under Change plan (换套餐), pick a plan and monthly or annual, click "Subscribe to …" (订阅 ……), and you go to Stripe's payment page. You pay by card and enter a billing address; you can add your company name and tax ID there, and use a promotion code. After paying you return to the console with the plan active, and owners and admins get a confirmation email.

Upgrading (to a more expensive plan, or from monthly to annual):

• Takes effect immediately.
• The difference is prorated for the rest of the period, invoiced and charged to your default payment method right away.
• The upgrade applies only if that payment succeeds. If it fails, your plan stays exactly as it was.

Downgrading (to a cheaper plan, or from annual to monthly):

• Takes effect immediately.
• The unused part of the period becomes a credit on your next invoice.
• Features the new plan does not have stop, but nothing is deleted: existing segments stop applying, quality review stops, releases skip golden questions, and AI autonomy is capped at the new plan's maximum (your settings are kept). They come back when you upgrade again.

CancellingCopy Anchor Link

Click "Payment method, company details and tax ID, cancel subscription" (付款方式、公司抬头与税号、取消订阅) to open the billing portal and cancel there. After cancelling:

• The plan runs to the end of the period you paid for, then the workspace is on Free. Your data stays.
• Until then, "Resume subscription" (恢复订阅) in Plan & billing undoes the cancellation. Changing plans before the end also undoes it.

Deleting a workspace cancels its subscription at once, with no refund for the current period (see Account and data).

Failed paymentsCopy Anchor Link

• Stripe retries the card automatically. Owners and admins get an email about the failed payment.
• Your plan keeps working for 7 days. Plan & billing shows "payment failed" (付款没成功) and the deadline.
• After 7 days the workspace works under Free limits until the invoice is paid, and returns to its plan as soon as it is.
• Nothing is deleted.

Invoices and the billing portalCopy Anchor Link

• The Invoices (发票) card lists the workspace's recent invoices; each can be viewed online or downloaded as a PDF. Unpaid invoices have a "pay" (去付款) link.
• Invoices carry your company name, address and tax ID. Change them in the billing portal; the change applies to invoices issued after it.
• Invoices and receipts go to the billing email, which is the email of whoever started the subscription until you change it in the billing portal.
• Annual plans get one subscription invoice a year, plus a separate one for any month with overage or extra seats.
• The billing portal lets you change the card, edit company details and tax ID, see past invoices and cancel.

Test workspacesCopy Anchor Link

Test workspaces are for trying purser, not for serving customers:

• Every feature is available, and they are never billed.
• Try it (试聊) in the console is never metered.
• Traffic from real channels gets up to 200 AI conversations a month; after that the AI pauses and your team answers.
• Up to 5 members.
• No usage emails.

To create one, click "New workspace" (新建工作区) in the workspace switcher at the top of the sidebar and tick "Test workspace (with a demo shop's customers and orders)" (测试工作区（放入演示店铺的顾客和订单）).

How many workspaces one person can haveCopy Anchor Link

• Test workspaces: up to 3 per person. Delete one you no longer use to make room.
• Real workspaces on Free: 1 per person. To create another real workspace, upgrade the existing one to a paid plan first.
• Real workspaces on paid plans do not count toward the limit, so someone running several shops can have one workspace per shop and pay for each.

The feedback tool stays freeCopy Anchor Link

The product feedback tool is free on every plan; the monthly allowances are in the table above.