Go live in 10 minutes

Follow these steps in order and customers can talk to your AI support on your website. The console is available in English, Chinese, Japanese and Korean (Account → My languages → Console language); each label below also gives the Chinese text in parentheses.

1. Sign upCopy Anchor Link

Open https://askpurser.com/app, click Sign up (注册), and register with an email and a password (at least 8 characters).

You will get a confirmation email. You can keep going before you confirm; the console reminds you until you do.

2. Create a workspaceCopy Anchor Link

A workspace is one shop: its own customers, orders, knowledge and support team. The first screen after you sign in is Create workspace (创建工作区):

1. Enter a Workspace name (工作区名称). It appears as your store name in the chat window's title and greeting.
2. To try things out first, choose Try a sample shop first (先用示例店试试), a test workspace with a demo shop's customers and orders. To serve real customers, choose Connect my own shop (接我自己的店).
3. Click Create (创建).

Later you can create or switch workspaces from the workspace switcher at the top of the sidebar.

Test workspace vs. real workspaceCopy Anchor Link

3. Add your help contentCopy Anchor Link

The AI only cites what is in your knowledge base when it answers questions about policies and products. Open Knowledge (知识库) under AI support (AI 客服) in the sidebar and click Add (添加):

When you import a website, the first read stops and waits for you to confirm which sections and languages to import; only then does it go into the knowledge base.

The same page also holds policy facts such as the return window and warranty period. A test workspace already has four help articles (returns and refunds, shipping times, a blind box FAQ, tracking says delivered but not received) and matching policy facts.

Details: Knowledge.

4. Try itCopy Anchor Link

Open Try & release (试聊与发布) under AI support (AI 客服). On the left is the same chat window your customers see, running on your current knowledge, skills and policies, including changes you have not published yet.

• In the top right, pick Anonymous visitor (未登录访客) or one of your customers. To ask about an order, pick a customer first: the AI never reveals order details to someone who is not signed in.
• In a test workspace, pick Mia Chen and ask "Where is my order 1001?".
• Click New conversation (新对话) to start over.

Try it does not go to the inbox and does not count toward analytics or AI conversations. The AI's answers are always shown directly, whatever your autonomy settings; where the conversation would go to a person, it only says so and nobody's phone rings.

5. PublishCopy Anchor Link

Open the Releases (发布) tab under AI support (AI 客服) → Try & release (试聊与发布). Optionally describe the change in What changed (这次改了什么（可选）), then click Publish to customers (发布给顾客).

• Before your first release, customers use your current knowledge and skills directly, and edits take effect at once.
• After your first release, edits only show in Try it until you publish again, and you can roll back to an older version in one click. A new version applies from the next conversation; conversations already under way keep the version they started with.
• Publishing re-answers recent customer questions with the new version as a check. This usually takes 2–5 minutes and you can leave the page. If the result is worse than the version customers use now, the release is not published and the page lists the questions it got wrong; if you are sure it is fine, you can publish anyway with a written reason.
• On paid plans (Starter and up) you can also set golden questions: a question the previous version answered correctly and the new one gets wrong blocks the release.

Details: Try and release.

6. Put the chat window on your siteCopy Anchor Link

Open Setup (接入) under Manage (管理) in the sidebar.

First, set Allowed websites (允许的网站). One storefront address per line, for example https://shop.example.com, then click Save (保存):

• It must be https (only http://localhost may use http), up to 20 entries.
• Only the scheme, host and port count; any path is dropped. www. and the bare domain are two different addresses, so list both if you use both.
• In a real workspace, the chat window only works in Try it until you fill this in. A test workspace can't have a list: it only works in Try it and on pages on your own computer.

Then paste the snippet. Copy yours from "2. Put the chat window on your website" (2. 把客服窗口装到你的网站) and paste it before </body> on every page of your site:

<script src="https://askpurser.com/embed/v1.js" data-key="pk_…" async></script>

data-key is your publishable key (it starts with pk_). It is public by design, so it is fine in your page source. Reload your site and a round chat button appears in the bottom right corner.

The same page lets you change the chat window's colour and position. More options: Website chat. A Shopify app is coming soon.

Two more steps let the AI answer "where is my order":

• Send orders: generate a secret key in "3. Send order data" (3. 推送订单数据) and push orders from your server. See API and SDK.
• Recognise signed-in customers: without an identity token the chat is anonymous and the AI gives no order details. See Identity tokens.

7. Check the go-live checklistCopy Anchor Link

The Go-live checklist (上线清单) at the top of the Setup page has five steps. Each one ticks itself from what has actually happened; you cannot tick them by hand:

Conversations in Try it do not count. A test workspace comes with knowledge and orders, so "Add your help content" and "Send orders" start out ticked. Click any step to jump to where it is done.

NextCopy Anchor Link